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Industry Sponsored Symposia 2016
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Industry Sponsored Symposia are limited to attendees only; vendors are not allowed to attend.  

Wednesday, May 25th

11:45 am - 1:00 pm

Trace by Vyne Medical 

Creating A Culture of Quality in Patient Access

This session will share an innovative approach to improving patient experience through a comprehensive quality review and assurance operation in Patient Access. A panel of Patient Access leaders will share the research driving their developments, as well as specific actions they have taken to meet and exceed patient expectations for service. The presentation will demonstrate a Patient Access scorecard with quality indicators and productivity metrics to measure department performance against strategic goals for customer service. With a comprehensive approach including both systems and staffing, the panel will demonstrate how to integrate quality review into the Patient Access culture and establish accountability among agents for standards of service. The session will share outcomes in patient experience, productivity, collections and financial performance. Attendees will walk away with sample scorecards, metrics and key steps to support the process.

Learning Objectives:

  • Establish comprehensive quality review and assurance operation for Patient Access.
  • Create productivity metrics and KPIs to improve accountability of Patient Access teams.
  • Adjust staffing and supporting systems to align with quality and service objectives.


  • Yvonne Chase, CHAM, FHAM, MCA/MCF Revenue Cycle Manager, Patient Access and Business Services, Mayo Clinic
  • Patti Consolver, CHAM, FHAM, Senior Director of Patient Access, Texas Health Resources
  • Michelle Fox, MBA, MHA, CHAM, Director, Access Management, Revenue Operations, Health First 
  • Blair Wright, TWSG|MEA|NEA – Moderator

Lunch provided

Empower PAS Teams With New Innovations From AccuReg

Join AccuReg for a lunch and learn about the latest PAS technologies and services being developed to elevate the role and impact of Patient Access Managers and Teams.  From new reporting dashboards with NAHAM AccessKeys and benchmarks, to integrated Biometric Verification and accurate Patient Estimations, AccuReg is again leading the way to improve patient experience and revenue cycle performance with powerful technology and services. Come discover how AccuReg, the only “A” rated Patient Access solutions company in the country, per KLAS®, is making it their mission to transform the RCM industry into a front-end driven model.  

Learning Objectives: 

  1. Hear about new services AccuReg is providing that triple the effectiveness of their technology.
  2. Identify at least 3 new technology solutions innovated by AccuReg this year.
  3. Understand the value of segmentation-based scripting and presumptive charity.
  4. Discover the secret to accurate estimates.
  5. Find out why integrating estimation and payment processing doubles POS Collections.
  6. See the latest in automated authorization and ABN management.
  7. Learn the vital difference between translational and interventional RTE.


  • Paul Shorrosh, MBA, MSW, CHAM - Founder/CEO, AccuReg
  • Ed Spires, CHAM, FHAM - Solution Consultant, AccuReg

 Lunch provided 

Thursday, May 26

7:30 a.m. – 8:45 a.m. 

Setting the Right Expectations while Delivering a Positive and Memorable Experience

State price transparency provisions differ nationally, and there are limited solutions and approaches in the market to address the transparency provisions.  As a leading  non-profit health system in the Dayton, OH area, Kettering Health Network continues to drive record annual point of service cash collections. This session will highlight why deploying innovative strategies in patient access can help other organizations address emerging state transparency provisions while supporting our patients as they assume greater financial responsibility, with an ultimate goal of creating an optimal patient experience.

Learning Objectives:

  • Highlight technology best practices that improve cash flow and collections.
  • Identify process improvement strategies to significantly impact upfront patient collections.
  • Provide successful training approaches that enhance staff effectiveness in point of service collections.
  • Define financial advocacy techniques to improve patient collections and satisfaction.


  • Jana R. Mixon, Executive Director
    Kettering Health Network
  • Magan Butler-Coleman, Vice President, Revenue Cycle Solutions
    Med-Assets - Precyse


Managing and Protecting Patient Identities
With the inception of electronic health records, the importance of accurately matching and protecting consumer identities has increased. Exchanging information across the healthcare ecosystem and achieving interoperability is both a goal and challenge for healthcare organizations as they strive to protect consumer identities. As the digitization of healthcare information increases, new devices are being introduced thus increasing the amount of data and making it more accessible. Each device is another access point and consequently, a new attack point for fraudsters. This session will discuss how to address the complexity of properly matching and protecting consumer identities in healthcare’s digital world.


  • Bill Bollinger, Identity Management, Experian Health 

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