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Industry Sponsored Symposia 2014
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Wednesday, May 14
12:00 noon - 1:15 pm

Trace by The White Stone Group, Inc.

Communicating Effectively: Strategies to Ensure the Quality of Communication with Patients


Michelle Fox
Director Revenue Operations, Patient Access
Health First

Joe Imbruglio

Supervisor, Patient Access

Health First

Ensuring that patients receive clear and accurate communication from the first point of contact is critical to setting the stage for a positive experience across the continuum of care. In this presentation, Health First will share strategies to better manage communication with patients across the revenue cycle. The presentation will include discussion of a QA tool used to measure and improve the quality of patient interactions through monitoring, scoring and focused training with staff members.

Learning Objectives:
  • Review opportunities to impact patient experience in pre-service areas such as scheduling, registration, financial counseling and upfront collections. 
  • Consider methods to monitor and manage communication with patients for clear and accurate messaging.
  • Evaluate impact of a scoring tool used to conduct quality assurance and staff training in communication with patients.

Lunch provided


AccuReg Front-End Revenue Cycle Solutions 

Redefining Pre-Registration to Produce Transformational Revenue Cycle Results


Paul Shorrosh
Founder and CEO

Mike Taylor
Director of Sales

Darlene Wixon, CHAM
Director of AccuReg PRO

Has your pre-registration function achieved the efficiencies and process depth necessary to optimize the revenue cycle and earn recognition for its contributions? Using Pre-Registration Tiers developed by NAHAM, this presentation will pinpoint where your facility is on the journey and discuss how process automation technology and services can help you get to the next level. Learn how every critical pre-registration process can be automated and delivered to staff in simple, exception-based workflows that are enforced through escalation, education, and visibility of individual and team key performance indicators. If you are looking for ways to collect more cash, prevent more denials, lower bad debt, reduce registration workload, improve patient satisfaction with lower wait times and fast-tracking, reduce no shows, and become your CFO’s revenue cycle hero, this presentation is for you. Attendees will receive a copy of the article, “The Truth about 5 Common Pre-Registration Myths”.

Learning Objectives:
  • Learn the four tiers of pre-registration 
  • Determine what level of pre-registration your hospital is performing at today
  • Learn about tools that will help you get to the next level of pre-registration
  • Identify methods of tracking and correlating pre-registration performance to revenue cycle performance 

 Lunch provided 

SCI Solutions

SCI Solutions Home

How SCI Products Fit into Your Hospital or Health Systems Growing HIE and ACO Strategy


Tricia Fletcher

Director of Sales Support

SCI Solutions

Jeff Anderson
Managing Partner and Chief Sales Officer
SCI Solutions 

As health systems transition to new reimbursement and care delivery models, many questions are being raised about how SCI's ordering and scheduling tools will integrate with ACO's and HIE's. Will workflows, pre-access and financial clearance management all seamlessly work?  Learn what steps you can put into place now to ensure success for your organization in the future.

Learning Objectives:

  • Learn how SCI's financial workflow and financial clearance management tools filters through HIE platforms and what the new workflow, financial workflow and financial clearance workflow looks like.
  • Learn how Metrix Mart, SCI's new real-time analytics application, increases patient access managers' real time visibility to track and measure outpatient order volumes and demonstrate how many of these orders convert into scheduled appointments.
  • Learn how SCI tools will integrate with your organization's ACO strategy by increasing outpatient orders, reducing out-of-network leakage and increasing physician/patient satisfaction.

Lunch provided

Thursday, May 15:

7:45 a.m. – 9:00 a.m.


Registering Patients with Biometric Technology for Enhanced Patient Safety and Medical Record Accuracy


Josie G. Cox, CPAM
Director, Patient Financial Services
University Medical Center of El Paso

Renee Apodaca
Patient Access Manager
University Medical Center of El Paso

Angelica Ibarra
PFS Systems Analyst/HT Project Lead
University Medical Center of El Paso 

The University Medical Center of El Paso is the largest public hospital located directly on the U.S (El Paso, TX) / Mexico (Juarez, MEX) border, providing high quality and affordable healthcare service accessible to all since first opening in 1915.  UMC El Paso also serves as the only Level 1 Trauma Center in a 285 mile radius, handling 85% of all trauma cases in the region. 

Much like many similar institutions across the country, UMC El Paso serves a community where it is common for many people to have very similar or exactly the same names, often with even the same date of birth.  Additionally, they are faced with their share of the growing national epidemic of medical identity theft and insurance card sharing cases.    

UMC El Paso Implemented PatientSecure®, a biometric patient identification system that uses patients’ palm vein patterns as a unique identifier.  The system allowed UMC El Paso registration staff to accurately and quickly identify their patients and retrieve their correct medical record once the patients enrolled to the system. 

In this presentation, UMC El Paso will share their experience as to how they partnered with HT Systems and the PatientSecure system to effectively manage and streamline patient registration processes ; how they successfully managed the implementation project; as well as monitoring the usage post-implementation.  They will also discuss how the system helped them to reduce duplicate medical records & overlays and lead to an enhanced patient experience at their facility.

Learning Objectives:

●      Learn about the benefits of a biometric patient identification system
●      Find out about the implementation and watch demonstration of use
●      Discover best practices, lessons learned, and successful use of the system by UMC El Paso

Breakfast provided


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