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Positive Patient Identity Course 

Validating patient identity is crucial to the continuity of patient care, the reduction of patient record errors, and fraud to a hospital or care facility. Accurately identifying patients and linking them to the correct medical record is paramount to proper patient treatment. Errors due to inaccurate patient identification can lead to improper healthcare and high organizational costs. 

 This course will explore:

  • The importance of patient information and identity validation
  • Benefits of proper patient authentication
  • Fraud and abuse that can occur

This course was created by LifeMed ID in collaboration with NAHAM.  The course is worth 1 NAHAM Contact Hour. 



Patient Access Orientation Training Manual

Updated in November 2015, the NAHAM Introduction to Patient Access Services Manual reviews a variety of essential topics and serves as a resource during orientation and development for your front-end staff. Topics include Revenue Cycle Basics, Patient Access Services Overview, Finance and Insurance, Agencies and Government Regulations, Customer Service and more! Click here for a sample, and click here to purchase the complete manual.

NAHAM offers a discount for bulk purchases of 10 or more manuals; contact us for information.



CHAM Study Guide

The CHAM Study Guide reviews key information related to the various functions of patient services throughout the access continuum. The study guide includes the CHAM Examination Content Outline, sample test questions, a glossary of terms, and more. 




NAHAM is proud to announce a new, exclusive partnership to bring together the NAHAM AccessKeys ® and Litmos Healthcare Division, the Revenue Cycle and Patient Access online education program. Litmos Healthcare provides outcomes-based education to help patient access professionals improve operational performance across all dimensions of the revenue cycle. Through this partnership, individuals who determine how their facility performs against the AccessKeys ® benchmarks, can then take part in Litmos Healthcare's online learning. NAHAM members benefit from customized curriculums mapped to the AccessKeys ® KPIs, and the ability to track and trend monthly data compared to their education progress. 




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