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Creating a Pre-Arrival Unit to Improve Cash Collections and Reduce Denials
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Creating a Pre-Arrival Unit to Improve Cash Collections and Reduce Denials

Presented by: Betty McCulley, CHAM, Director, Patient Access, Baptist Health System; and Janice Ridling, CHFP, MPA, Vice President, Revenue Management, Baptist Health System
Contact Hours: 1.0 NAHAM Contact Hour
Recorded: May 24, 2011

This session will demonstrate the impact of a consolidated pre-arrival unit, designed to achieve contact with 100% of scheduled registrations. An important component of the unit is an automated insurance verification tool, which includes processes to provide patient information, answer patient questions, and collect patients' out of pocket financial obligation. The pre-arrival process focuses on preregistration, insurance verification, preauthorization of services and the opportunity to collect pre-service. This process ensures information is up-to-date and the patient is well informed prior to arrival.

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