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NAHAM 42nd Annual Conference Recordings (2016)  

Each of the below sessions were presented at the NAHAM 42nd Annual Conference, May 24 - 27, 2016. Each session is worth 1.25 NAHAM contact hours. 

These sessions are available for $25 for NAHAM members and $40 for non-members.  

*Please note that membership is not required to purchase these on-demand webinars, but you will need to have a NAHAM website login to access the online store.  

 

Aerodynamic Leadership: Discovering Your Leadership Shape
Presented by Toby Edwards, CRA, RT(R), Director of Imaging Services, Lake Wales Medical Center

 

Analyzing Staff Responsibilities to Align Pay Grades Within the Revenue Cycle
Presented by Rebecca Haymaker, Director of Registration and Technical Services, UW Health


Enhancing Patient Navigation and Integration Utilizing Video Conference Technology
Presented by Nancy DeSantis, Manager, Patient Access, University Hospitals of Cleveland 


Extensive New Hire Education Program: Producing Positive Results
Presented by Shellie Zuroske, CRCR, Revenue Cycle Trainer, OSF Saint Anthony Medical Center


How Stanford Health Care – ValleyCare Experienced Revenue Cycle Success and Boosted Patient Satisfaction

Presented by Megan Ostermayer, Manager of Patient Access, Stanford Health Care; and Katherine Murphy, FHAM, CHAM, Vice President, Sales Consulting, Experian Health


How to Alleviate Financial Stress So Patients Can Focus On Healing
Presented by Brandon McCord, M.A., MBA, Pre-Service Director, Ochsner Health System; and Jim Czajkowski, BA, Regional Vice President, Clinical Solutions, Experian Health


If Cash is STILL King, Patient Experience is Queen
Presented by Patricia Kloehn, MBA, CEO, HealthWide Solutions, LLC.

 

Improving Upfront Collections through Accountability and Engagement
Presented by Danielle Andujar, BS, MBA, Assistant Director, Onsite Patient Access, Novant Health


Jazz up Your Collection Efforts at Point of Service - We Did!
Presented by Jess Sands, BS, Manager, Patient Access, Boulder Community Health; and Shauna Wardrop, CRCE-I, Director, Client Engagement, Cardon Outreach


Meeting Consumer Demands in a Multi-Channel Digital Access Model
Presented by Angela Charonis, Director, Revenue Cycle Customer Service, University of Pittsburgh Medical Center; and Amy Saunders, Senior Manager, Application Management, University of Pittsburgh Medical Center 


Patient Access Council: Empowering Staff through Collaboration
Presented by Savannah Lacy, Admissions Supervisor, Children's Mercy


Rural Health Clinic Partnerships to Improve Patient Care and Payer Mix Opportunities
Presented by Julene McAlister, BSN, President, Meridian Healthcare Consultants, LLC


Success Stories with NAHAM's AccessKeys

Presented by Terry Kile, CRCP, Regional Director, Litmos Healthcare Division

 


The Virtual World: Providing Access Services From Home!

Presented by Tracey Shetter, CHAM, CHAA, CPAT, Manager, Access Call Centers, WellSpan Health


Welcome Aboard UAMS Simulation Flight 4301: Non-Stop Service to Patient-Centric Care
Presented by Sarah Webb-King, B.S., CHAM, 
Epic Certified, Instructional Development Specialist, University of Arkansas for Medical Sciences

 

NAHAM 41st Annual Conference (2015)  

1,000 Sites with a Single-Voice Standardizing Excellence

Presented by Tracy Manfredo, Director, Corporate Revenue Cycle, Central Recruitment/Floater Pool Services 
**This is a Patient Experience Session**

Purchase the session for individual viewing 
Purchase the session for group viewing


Family Financial Services – The Post Affordable Care Act Concierge Model of Financial Counseling 
Presented by Laura Handy-Oldham, Director, Patient Access, Phoenix Children's Hospital

Purchase the session for individual viewing 
Purchase the session for group viewing


Implementation of an "At-Home" Remote Registration Program" 
Presented by Julie Champayne, Regional Manager, Patient Access, CHE Trinity Health – West Michigan Mercy Health

Purchase the session for individual viewing 
Purchase the session for group viewing


Improving the Patient Financial Experience to Effectively Collect in a Consumer World 
Presented by Suzanne Lestina, Vice President, Revenue Cycle Innovation, Avadyne Health

**This is a Patient Experience Session**

Purchase the session for individual viewing 
Purchase the session for group viewing

 

Leading in a Lean Environment

Presented by Amanda Langston, CHAM, Director, Patient Access, Mercy

Purchase the session for individual viewing 
Purchase the session for group viewing 

 
Post-Secondary Education for Patient Access Services: Creating the Non-Accidental Profession 

Presented by Nicole Fountain, CHAM, Director, Revenue Cycle, OSF Saint Anthony Medical Center

Purchase the session for individual viewing 
Purchase the session for group viewing


Preparing for Tomorrow – An Access Leadership Development Program 
Presented by Lisa Woods, CHAM, Manager of Access Operations, WellSpan Health

Purchase the session for individual viewing 
Purchase the session for group viewing

 

This Conversation May Be Recorded for Quality Purposes

Presented by Patti Consolver, CHAA, CHAM, Senior Director of Patient Access, Texas Health Resources

Purchase the session for individual viewing 
Purchase the session for group viewing


Utilizing Technology to Drive POS Collections & Patient Processing 
Presented by Autumn Davis, CHAA, Manager, ED Patient Access/EDUC, Centra Health

Purchase the session for individual viewing 
Purchase the session for group viewing


We Will Get Your Auth 
Presented by Nakesha Muldrow, Manager, Hospital Access Operations, WellSpan Health

Purchase the session for individual viewing 
Purchase the session for group viewing


Welcome to the Conveniency Room? Implementing Online Reservations in the ER 
Presented by Emily Goldenberg, CHAM, Patient Access Manager, Halifax Health

**This is a Patient Experience Session**

Purchase the session for individual viewing 
Purchase the session for group viewing

 

NAHAM 40th Annual Conference (2014) 

A Succession Story: How We Built a Ladder for Rising Stars

Presented by: Ashley Howard MSOD, Admissions Manager, Children's Mercy Hospitals & Clinics, Kansas City, MO; Heather Sloan, MSOD, Children's Mercy Hospitals & Clinics; Melissa Surlea, Children's Mercy Hospitals & Clinics


ICD-10: Keeping Track of the Moving Target

Presented by: John Woerly BS, MSA, RHIA, CHAM, FHAM, Senior Principal, Accenture, Carmel, IN

 

Medicare Secondary Payer: Hurdles And Solutions

Presented by: Kevin Willis, Director Medicare Operations, Claim Services In, Harrison, OH

 

Download the bundle with all three sessions for a discounted price.

NAHAM 39th Annual Conference (2013)

ACO – What Your Facility Needs to Know - Click here to purchase

Arrington, CHAM
Manager - Texas Health Resources
Arlington, Texas

Alyssa Corallo, CHAM
Texas Health Resources
Arlington, Texas

Best Practices in POS Collections - Click here to purchase

Jonathan Wiik, MSHA, MBA
Chief Revenue Officer - Boulder Community Hospital
Boulder, CO

Do You Know Your Hospital’s Hidden Benefits? - Click here to purchase

Michelle Fox, BSHSE, MBA, MHA, CHAM
Director Revenue Operations/Patient Access
Health First
Rockledge, FL

Herold Figareau, BSBA
Health First
Rockledge, FL

From Where I Sit: A Front-Line Perspective of the Patient Access Pre-Encounter Process Including
Scheduling, Pre-Registration, and Financial Clearance Click here to purchase

Sandra Clay-Hillyard, CHAM, MS, BS
Director of Patient Access - Lowell General Hospital
Lowell, MA

Nicole Betty, CHAA
Lowell General Hospital

Staff Accountability - How Employee Productivity &Knowledge Increase as a By-product of Patient Access Technology Click here to purchase

Kelly Allen
Manager Patient Registration, Patient Access Manager - St.Joseph’s/Candler
Savannah, GA

Ann Harte, BS
St. Joseph’s/Candler
Savannah, GA

Swim in Your Lane: a Staffing Plan for Access Centers Click here to purchase

Elaine Purdy, M. Ed, MBA
Access Manager - Vanderbilt University Medical Center
Franklin, TN

Bryce Sillyman, M.H.A.
Vanderbilt University Medical Center
Franklin, TN

Accomplishing Cultural Change within your Emergency Department: A Success Story - Click here to purchase

Jamey Levis, CHAM, CPAT, CCT
Manager, Patient Access - Connecticut Children’s Medical Center
Hartford, CT 

 

Want access to all 7 recordings? 
Purchase the value bundle - $215 for members and $325 for non-members.

 

 


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