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Unable to join us at the Annual Educational Conference and Exposition? We will be offering five learning lab sessions live via webcast during the event! Join the live sessions, listen to presenters, and participate by asking questions in real time.

After the conference, we will be offering recordings of these sessions for purchase in our online store. Click on one of the buttons below to learn more!



Past Conference Recordings

ACO – What Your Facility Needs to Know

Presented by: Alyssa Corallo, CHAM, Texas Health Resources
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

Texas Health Resources recently partnered with North Texas Specialty Physicians to form a North Texas ACO. This session will explain how to prepare your facility for the ACO process, how to partner with patients and third-party payers to improve health, and how to correctly identify ACO members by integrating them in the registration pathways.

Accomplishing Cultural Change within your Emergency Department: A Success Story

Presented by: Jamey Levis, CHAM, CPAT, CCT, Manager, Patient Access, Connecticut Children’s Medical Center
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

How do organizations create cultural change? This session explores the story of cultural changes made in the Emergency Department at Connecticut Children’s Medical Center, and shares their successes and failures. Faculty discuss the need for collaboration with clinical areas and provide advice to managers facing similar issues. The session provides samples of QA and training tools used, and speaks to the overall success of implementation.

Best Practices in POS Collections

Presented by: Jonathan Wiik, MSHA, MBA, Chief Revenue Officer - Boulder Community Hospital
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

Learn how to create a collections culture by developing workflows and accountability to the process. Attendees will learn how to measure and sustain POS collections, anticipate market trends, and understand the tools and
techniques used in POS collections.

Do You Know Your Hospital’s Hidden Benefits?

Presented by: Michelle Fox, BSHSE, MBA, MHA, CHAM, Director Revenue Operations/Patient Access, Health First; and Herold Figareau, BSBA, Health First
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

This session explains that every patient has benefits. Learning what those benefits are can be the key to increased revenue, improved patient satisfaction, increased referrals, improved access management and stronger working relationships with clinical departments and community partners. Let these experienced professionals show you what MORE you can do for your patients.

From Where I Sit: A Front-Line Perspective of the Patient Access Pre-Encounter Process Including Scheduling, Pre-Registration, and Financial Clearance

Presented by: Sandra Clay-Hillyard, CHAM, MS, BS, Director of Patient Access, Lowell General Hospital; and Nicole Betty, CHAA, Lowell General Hospital
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

This webinar defines a Call Center and a "Schedustar,” while evaluating the Pre-Service Model and outlining the Pre-Service Workflow. Faculty identifies touch-points to successfully transition patients to their appointment.

Staff Accountability - How Employee Productivity &Knowledge Increase as a By-product of Patient Access Technology

Presented by: Kelly Allen, Manager Patient Registration, Patient Access Manager, St.Joseph’s/Candler; and Ann Harte, BS St. Joseph’s/Candler
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

Learn all about Continuous Process Improvement (CPI) and how patient access technology can enable it. Attendees will review how to identify areas where training is needed using survey and assessment tools, and how to create a variety of assessment and test instruments to address improvement needs. Increase accountability by tracking results and pinpointing skill improvement areas, and implement a closed loop process improvement initiative to increase knowledge and accountability.

Swim in Your Lane: a Staffing Plan for Access Centers

Presented by: Elaine Purdy, M. Ed, MBA, Access Manager, Vanderbilt University Medical Center; and Bryce Sillyman, M.H.A. Vanderbilt University Medical Center
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

Gain insight into the set-up of Access Center operations and the challenges of staffing a call center. In this webinar, faculty explain how to assess staffing needs and optimize staffing to control costs, reduce errors and provide a high grade of service. Viewers will learn how to analyze call volume and set parameters for meeting the desired service level for call center operations, while collecting and analyzing data to forecast staffing requirements. Viewers will also learn how to develop a staffing plan based on forecast data.

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