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NAHAM 43rd Annual Conference Call for Learning Lab Proposals

April 25 - 28, 2017
Dallas, Texas


You are invited to submit a proposal to present at the NAHAM 43rd Annual Conference. We are seeking inspiring presenters to share critical information and practices with patient access management professionals from around the nation. The theme for the 2017 conference is "Branding the Patient Experience." Please feel free to incorporate this theme into your presentation.

Please read ALL instructions and guidelines below before submitting your proposal.


Critical Dates

    • The deadline for submissions is October 14, 2016. Late submissions cannot be considered.
    • Accept/decline letter will be sent via email by December 9, 2016.
    • Deadline to fax/email signed copy of presenter acceptance letter to NAHAM is January 13, 2017. 
    • Presentation due to NAHAM by Monday, March 13, 2017.  All accepted Learning Lab presenters are required to submit their PowerPoint presentations to NAHAM in advance of the conference. Failure to do so may result in your learning lab session being removed from the schedule. 



    Potential Themes for Learning Lab presentations:

    • Patient Experience/Patient Satisfaction/HCAHPS
    • AccessKeys Case Studies/Benchmarking Patient Access
    • Patient Access’ role in Physician Practices and Physician/Hospital Integration
    • Revenue Cycle Management
    • Developing Career Ladders/Managing Employees
    • Leadership
    • Process Improvement/Best Practices & Case Studies
    • Future Trends in Patient Access Services
    • Regulatory Issues

    Why Should You Present a Learning Lab?



    Benefits of presenting at the 2017 NAHAM Annual Conference include:

    • One free conference registration per presentation; panel presentations will determine which individual gets the free registration
    • Recognition by your colleagues
    • Contribution to your profession
    • Personal professional development
    • Networking, exposure, and new professional contacts
    • Recognition for providing credible and accredited education, enhancing your resume
    • Presenters earn contact hours good towards certification maintenance

    Presentation Types:

    Learning Labs: Maximum of four presenters. These presentations are reserved for individuals working in the field of Patient Access and will account for the majority of the educational content to be offered at the conference. Each concurrent workshop session will be 1.25 hours. Presentation material should be planned for approximately 60 minutes to allow some time for discussion and questions. All workshops MUST be free of any commercial bias and will be monitored for compliance. Note: In the event that there are several concurrent workshops papers submitted on the same topic, NAHAM may elect to create a session panel with equally timed presentations during one concurrent workshop session.

    Poster Presentation: This presents an option for those members who want to present a successful implementation/process change outside of the concurrent workshop environment without doing a live presentation (or in addition to a live presentation). More information will be available in the coming weeks.

    Industry Supported Symposia: Industry symposia will not be scheduled in our series of concurrent Learning Labs. These sponsored sessions provide your company with access to a sizable number of meeting registrants as no more than two industry symposia will be concurrent. For information about Industry Sponsored Symposia in 2017, please contact NAHAM Operations Manager Kirsten Mills at  


    One complimentary registration will be provided per presentation. Panel presentations will need to determine which individual receives this registration.



    Proposal Evaluation

    The NAHAM Conference Committee will evaluate your proposal based on the following criteria: 
    • Topical Significance
    • Innovation 
    • Relevancy of Learning Objectives
    • Session would be of importance and interest to attendees 
    • If you have presented at NAHAM in the past, your session evaluations will be considered. 



    Click here to submit your Learning Lab Proposal. 


    As added guidance, here are the responses we received when we asked 2016 conference attendees, "What Topics Would You Like to See Discussed at Future Conferences?

    • Medicare Compliance

    • Improving the Patient Experience

    • Medical Group/Physician Office focused learning labs

    • Application Process for ACA and Medicaid

    • Clinicians best practices on ensuring diversity in their team

    • Applications of AccessKeys

    • 501r and future government effects on Patient Access

    • Collections, Patient Experience, Denials

    • P&P for gender re-assignment

    • Career ladder/job descriptions/pay scales, integration with physician practice, training and education

    • Prior Authorizations for outpatient services

    • CMS and regulatory changes/updates

    • Improving Front End Processes

    • Pediatric Patient Access

    • Financial Counseling

    • Region-specific patient access

    • Quality reviews, staff competencies and scheduling for Patient Access

    • Stories of successful improvements in your patient access department

    • Upfront collections

    • Synergy of the back end and front end of Patient Access, as told by those in leadership positions

    • Staff development, benchmarking techniques, innovation within specific technology

    • Labor relations, new technologies

    • Future of Patient Access

    • Collection Strategies

    • How to handle disengaged employees, employee satisfaction, employee retention

    • How Patient Access succeeds in smaller facilities

    • Acute Care blending with Ambulatory Practices

    • CMS expertise on new regulations

    • Focus on centralized approach to insurance verification units

    • Career paths and coping with change

    • EPIC focused lab – how to get the most from EPIC

    • Moving the C Suite in the direction of Patient Access

    • Centralized vs Decentralized Scheduling

    • Legal aspects of patient access

    • Medicare Regulations and Changes

    • Financial Assistance Programs

    • Streamlining Prior Authorization

    • Changes in insurance demands

    • POS Collections

    • Financial Clearance, Price Transparency, and Bill Estimating Prior to Service

    • Leadership Growth and Mentorship Programs

    • Call center operations, customer service training opportunities, day in the life of a patient, patient satisfaction performance metrics

    • Working from home

    • Department design, risks and benefits of self-serve kiosks

    • CHAA or CHAM preparation

    • Medicare Secondary Payer

    • Industry Initiatives and best practices

    • Disaster Preparedness

    • Patient ID

    • Dealing with patient conflict related to point of service collections

    • Patient satisfaction techniques for front desk

    • Customer Service scores and how cost shares coinsurance correlate to Service Score outcomes

    • History of NAHAM

    • Patient status issues related to inpatient, observation and outpatient services

    • Productivity monitoring/tracking

    • The Notice Act, HIPPA, other regulations

    • Dealing with consents and signatures

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