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Earn the CHAA Credential
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Congratulations on taking the first step toward earning the Certified Healthcare Access Associate (CHAA) credential. The National Association of Healthcare Access Management (NAHAM) established the CHAA program to promote the highest standards of patient access services through the credentialing of those working at the front lines of patient access.


Requirements for CHAA

  • Membership: voluntary; not required for examination.
  • Practical Experience: One (1) year practical work experience in the healthcare or finance industry or successfully completed an accredited college program in healthcare. This standard can be bypassed by  completion in a  NAHAM accredited college curriculum.

  • Minimum Education: High school diploma or GED equivalent plus thirty (30) contact hours earned within the past two (2) years; or an associates/bachelor's degree from an accredited institution in healthcare, business or related field.

  • References: Information of one (1) supervisor or course instructor/advisor.


Payment Information

$140 for members and non-members. Complimentary CHAA study guide made available when payment is received.




As stated in the Candidate Guide to Certification, only in the case of personal illness, natural disaster, or death in the family will a refund/date change be issued free of charge. You must contact NAHAM within your assigned testing window in order for this to policy to apply. If you are unable to take the exam and DO NOT meet the above requirements, please fill out an Examination Date Change form to switch your testing window for a $50 fee.


When You Can Test

Testing Window Application Deadline
January November 30
April February 28
July May 31
October August 31


**Exam windows are open all month for testing. 
Date and time is TBD between proctor and candidate. 





Community Search
more Calendar

Georgia Access Management Association (GAMA) One Day Event

4/1/2018 » 4/7/2018
Patient Access Week 2018

5/3/2018 » 5/6/2018
NAHAM 44th Annual Conference



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