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NAHAM Accredited Program in Patient Access
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Price: $25.00 non-refundable application fee to be paid at the time of submission. Upon acceptance, NAHAM will invoice the sponsoring institution for $350.00

Accredited Programs will be listed on the NAHAM website and all students will meet the eligibility requirement of "successful completion of a NAHAM-accredited program in patient access.” Status will be valid for a three year (calendar year) period.

Accredited Institution: Each sponsoring institution must be accredited by a nationally recognized accrediting agency to ensure that education provided by institutions of higher or continuing education meets acceptable levels of quality.

Faculty Credentials: At least one member of the faculty designing or teaching the curriculum must hold a CHAA or CHAM certification. One member of the Faculty must also be an approved NAHAM CHAA examination proctor (if the institution plans to administer the exam).

Exam fees: Each sponsoring institution is responsible for providing registration and exam payment instructions to their candidates and ensuring candidates meet all other eligibility criteria. Information is available in the Candidate Guide to Certification, which should be distributed to all enrolled students.

Each of the following must be submitted with the application material:

  • Course Description (as listed in the course catalogue)
  • Course Objectives: Measurable learning objectives for the course that will be disclosed to learners
  • Content Outline and course syllabus. Content outline must include all subjects to be covered during the course (see below for list of suggested topics).
  • Number of hours and credits earned
  • Course Schedule (dates and time of meeting)
  • CV of course faculty
  • Texts required reading for the course (CHAA study guide is required and supplied to accredited organization for distribution)
  • Prerequisites for the course
  • Date of most recent revision to the course design□ Description of work-study, internship program (if applicable)
  • Course grading or evaluation rubric and weighting scale

List of Suggested Subjects and Topics for Curriculum:

  • Medical Terminology
  • Health Insurance
  • Customer Service
  • Revenue Cycle
  • Medicare
  • Office Skills (Writing Basics and Typing Skills)
  • Healthcare Employee Productivity Report (HEPR)
  • Patient Satisfaction
  • Service and Quality
  • Patient Relations
  • Effective Communication
  • Medical Office Policies and Procedures
  • Medical Records
  • Privacy
  • HIPAA
  • Informed Consent
  • Accounting
  • Healthcare Delivery Systems
  • Healthcare Administration and management
  • Software Applications in Healthcare Organizations
  • Reimbursement in Healthcare
  • Career Planning and Management




This license permits the Sponsor to display the NAHAM logo as specified herein and to display the statement "NAHAM Accredited Program in Patient Access by the National Association Healthcare Access management (NAHAM).” This license is effective for three years from date of approval and is not subject to renewal. A new application will be required.  Therefore, the Sponsor agrees to the following terms and conditions of this limited license:

·  All policies and guidelines will be followed as outlined in this document.

·  The NAHAM logo remains the property of NAHAM at all times.

·  The sponsor is not authorized to use the logo for any programs or services other than those herein named in the limited license agreement.

The Sponsor agrees to include the following tag line immediately after the NAHAM logo with no intervening verbiage between the logo and the statement: "This course has been approved as a NAHAM Accredited Program in Patient Access by the National Association Healthcare Access Management (NAHAM). Accreditation of this educational content in no way implies endorsement or sponsorship by NAHAM.”

The Sponsor agrees that the logo will not be positioned so as to imply an endorsement of the Sponsor’s program(s) by NAHAM.
Course materials must be submitted to Education@naham.org or mailed to NAHAM Headquarters, 2025 M St NW, Suite 800, Washington, DC 20036
Each of the following must be submitted with the application material:

· Course Description (as listed in the course catalogue)
· Course Objectives: Measurable learning objectives for the course that will be disclosed to learners
· Content Outline and course syllabus. Content outline must include all subjects to be covered during the course (see below for list of suggested topics).
· Number of hours and credits earned
· Course Schedule (dates and time of meeting)
· CV of course faculty
· Texts required reading for the course (CHAA study guide is required and supplied to accredited organization for distribution)
· Prerequisites for the course
· Date of most recent revision to the course design
· Description of work-study, internship program (if applicable)
· Course grading or evaluation rubric and weighting scale


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(202) 367-1125 : info@naham.org

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