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Accomplishing Cultural Change within your Emergency Department: A Success Story
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Accomplishing Cultural Change within your Emergency Department: A Success Story

Presented by: Jamey Levis, CHAM, CPAT, CCT, Manager, Patient Access, Connecticut Children’s Medical Center
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

How do organizations create cultural change? This session explores the story of cultural changes made in the Emergency Department at Connecticut Children’s Medical Center, and shares their successes and failures. Faculty discuss the need for collaboration with clinical areas and provide advice to managers facing similar issues. The session provides samples of QA and training tools used, and speaks to the overall success of implementation.

*NAHAM membership is not required to view webinars, but you must be logged onto the NAHAM website to access the online store.


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