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Celebrating Success in AccessKeys®


NAHAM is excited to announce the new BEST in KEYS Award to celebrate NAHAM members who demonstrate outstanding performance through NAHAM’s AccessKeys®. This new award will recognize three hospitals/healthcare systems for their leadership in successfully implementing AccessKeys®.


Award winners will be given a complimentary registration to the NAHAM 44th Annual Conference, a one-night hotel stay at the Sheraton Denver Downtown Hotel and recognition at the Conference Awards Breakfast. Winners will also be announced in a press release and published on the NAHAM website and in email communications. 


Award Criteria

The BEST in KEYS award will recognize facilities that demonstrate success with the following AccessKeys®:

  • POS Collections to Revenue (POS-1)
  • Estimate to Registration Rate (POS-6) 
  • Insurance Verification Rate (P-1) 
  • Completed Pre-Registration (P-4) 

All applicants will be grouped by Net Operating Revenue: 

  • Less than $500M
  • $500M - $1B
  • Greater than $1B

Application Requirements 

The following information will be required as part of the application: 

  • Your facility's data for the above noted KPIs - you will be asked for your numerator, denominator and resulting ratio. Please see the NAHAM AccessKeys® document for the specific formulas.  
  • Demographic Information 
    • Organization Name
    • Address
    • Applying as a System or Individual Hospital 
    • Payer mix
    • Net Operating Revenue
      Bed Size
    • Reporting structure of Patient Access Services
    • Pre Arrival Services – Centralized or Decentralized
    • Submitter Contact Information (name, title, phone number, and email)
  • Signed attestation from CFO or Vice President of Revenue Cycle to attest to validity of data (click here to download). 
  • Narrative information:
    • For POS-1 (POS Collections to Revenue) and POS-6 (Estimate to Registration Rate): Please share how your organization leveraged estimate information to improve POS collections in the areas of People, Process, and/or Technology (please include all that pertain to your success). 
    • For P – 1 (Insurance Verification Rate): Please share how your organization audits insurance verification information for accuracy, coverage and benefits and how insurance failures are identified and resolved by your staff through the use of People, Process, and/or Technology (please include all that pertain to your success). 
    • For P – 4 (Pre-Registration Completion Rate): Please share how your organization supports a positive patient experience by using pre-registration process/information to fast track patients at the time of service, including how you reduce redundant/duplicative patient questions, complete time of registration tasks and communicate unique information about the patient to the registration staff so that the process is transparent to the patient through the use of People, Process, and/or Technology (please include all that pertain to your success). 
    • Additional question: Please tell us one thing that surprised you or that you would do differently based on the outcome of your process improvement initiative. 
  • Applicants may also attach audited financials (optional) 

BEST in KEYS award winners will be asked to contribute to future AccessKeys® educational opportunities, to include webinars, conference presentations and/or Access Management Journal articles.   



Applications for the award will be available in early January 2018 and remain open through March 1st. 


Winners will be announced in April and recognized at the NAHAM 44th Annual Conference taking place May 3-6, in Denver, Colorado.


Frequently Asked Questions 

Click here to download an FAQs document.  

More Questions? 

Please contact NAHAM at or (202)367-1125 with any questions. 

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5/3/2018 » 5/6/2018
NAHAM 44th Annual Conference



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