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NAHAM AccessKeys®
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New for 2018 - BEST in KEYS Award 

NAHAM is excited to announce the new BEST in KEYS Award to celebrate NAHAM members who demonstrate outstanding performance and success through NAHAM’s AccessKeys®. This new award will recognize three hospitals/healthcare systems for their leadership in successfully implementing AccessKeys®. Award winners will be given a complimentary registration to the NAHAM 44th Annual Conference, one-night hotel stay at the Sheraton Denver Downtown Hotel and recognition at the Conference Awards Breakfast.

The application deadline for 2018 has passed. Winners will be notified by April 1, 2018.  


Click here for more information.  

AccessKeys 3.0 Now Available! 

AccessKeys 3.0 represent 34 essential functions critical to your facility’s performance. Version 3.0 adds 12 entirely news Keys in the domains of Collections, Patient Experience, and Critical Process. It also adds an entirely new domain for Conversions. NAHAM members will receive AccessKeys 3.0 free of charge, as part of their NAHAM Membership.


Never before have Patient Access managers been able to use standardized, simple equations to measure, for example, Point of Service Collections to Revenue, and then compare that score against industry benchmarks, thus measuring outcomes, not merely activities.


“The HFMA's MapKeys are great for revenue cycle measurement but NAHAM's AccessKeys are outstanding for Patient Access measurement and exactly what we've been needing.”

- John Milligan, CFO – Oneida Healthcare System


The AccessKeys are set up as a series of equations created by NAHAM's Industry Standards Committee (ISC). The 34 different KPIs measure how well front-end departments and staff are doing across six Patient Access domains:
  • Collections
  • Conversions
  • Patient Experience
  • Process Failures
  • Productivity
  • Quality

For each KPI, the committee has provided a simple equation, using easy-to-find data, and each equation comes with some helpful “tips and tricks” provided by the committee. Upon plugging in the corresponding numbers for your organization, you can see if your score falls into the “Good,” “Better,” or “Best” benchmark.  


The AccessKeys 3.0 update reflects feedback from you, NAHAM members. Portions of the benchmarking data were re-calibrated to reflect your input to our recent survey, and the document now fits on just one page, easy to print and tape to the wall for an easy reference.

Click here to download a guide for getting started.


Click here to view the "Introduction to NAHAM AccessKeys 3.0 Webinar", presented on February 1, 2017.  The webinar reviews the new KPIs and provides tips for implementation. The webinar is available at no cost to members and non-members.  


Click here to view the questions and answers from the Introduction to NAHAM Access Keys 3.0 webinar. These questions were reviewed and answered by the NAHAM Industry Standards Committee.  


Members-Only Benefit

The NAHAM AccessKeys are a members-only benefit. To access them, renew your membership or join NAHAM today! 


User's Guide Now Available!  

The User's Guide includes further definitions, best practices, and implementation recommendations for each of the 34 AccessKeys. This document is designed to help Patient Access Managers implement and adopt the metrics into their management process. The User's Guide will provide them with in-depth understanding of each KPI, the calculation, the data source, the purpose and the terminology. We believe the User's Guide will be essential to implementation of the AccessKeys at the operational level. This valuable tool is available at no-cost to NAHAM members as an exclusive member benefit.


Click here to download the User's Guide.  (Please note that this is a members-only benefit, and you must be signed in to the website to view and download the file).  


How to Get Started

One of the main questions we heard after launching the AccessKeys was: ‘How do I get started?' Our Industry Standards Committee put together a one-pager to help.


Click here to access this useful guide on the WHAT, WHY, WHEN, WHO, WHERE and HOW of the AccessKeys.


AccessKeys® Education Now Available

NAHAM is proud to announce a new, exclusive partnership to bring together the NAHAM AccessKeys®  and BridgeFront. BridgeFront provides outcomes-based education to help patient access professionals improve operational performance across all dimensions of the revenue cycle. Through this partnership, individuals who determine how their facility performs against the AccessKeys ®  benchmarks, can then take part in BridgeFront's online learning. NAHAM members benefit from customized curriculums mapped to the Access Keys ® KPIs, and the ability to track and trend monthly data compared to their education progress. Visit this page to learn more.


Download the NAHAM AccessKeys® and User's Guide

Click here to download the AccessKeys documents. These are a members-only benefit, and you must be signed in to the website to view and download the file.


©2018 National Association of Healthcare Access Management (NAHAM). All rights reserved. No part of this document may be reproduced, distributed, or transmitted in any form whatsoever without the written permission of NAHAM. Developed by NAHAM Industry Standards Committee 2012-2018 EXCLUSIVELY FOR NAHAM MEMBERS. 


Policies Regarding Usage of  AccessKeys®

As a reminder, the AccessKeys hold a registered trademark and copyright and are NAHAM members-only benefit.


Policies :

  • Active NAHAM members (individual members or Business Partner members) may reference and/or present the AccessKeys to groups in screen presentations only (PowerPoint/webinar).
  • The AccessKeys may not be distributed to non-members as hand-outs, either electronically or by physical copy.
  • In order to comply with trademark and intellectual property right laws, all demonstrations must credit NAHAM.
  • Participants should be directed to the NAHAM website if they wish to obtain a copy. 

For Vendors using the AccessKeys in their reporting tools:

  • Any firm referencing the AccessKeys in their reporting tools must be a NAHAM business partner member.  Like regular members, business partner members can have access to the Access Keys to download and use for the benefit of their clients. 
  • The vendor must give credit to NAHAM on their websites and in their products, using the AccessKeys and/or NAHAM logo and link to NAHAM website.  

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