NAHAM AccessKeys® 2.0 Now Available!
NAHAM is excited to announce the unveiling of a project more than two years in the making, created from the minds of a dedicated group of your NAHAM member peers. Unprecedented in the field of Patient Access, this new tool will fill a gap in the front-end of the revenue cycle, helping define the complex and ever-changing registration processes, oftentimes little understood by revenue cycle managers. Furthermore, this new offering will reshape your understanding of how your facility's Patient Access department's performance compares to other, similar healthcare organizations across the United States.
Never before have Patient Access managers been able to use standardized, simple equations to measure, for example, Point of Service Collections to Revenue, and then compare that score against industry benchmarks, thus measuring outcomes, not merely activities.
“The HFMA's MapKeys are great for revenue cycle measurement but NAHAM's AccessKeys are outstanding for Patient Access measurement and exactly what we've been needing.”
- John Milligan, CFO – Oneida Healthcare System
are set up as a series of equations created by NAHAM's Industry Standards Committee (ISC), which was formed as a new standing committee of NAHAM tasked with continually updating these AccessKeys and develop other industry standards and best practices. The 22 different KPIs measure how well front-end departments and staff are doing across six Patient Access domains:
- Patient Experience
- Process Failures
For each KPI, the committee has provided a simple equation, using easy-to-find data, and each equation comes with some helpful “tips and tricks” provided by the committee. Upon plugging in the corresponding numbers for your organization, you can see if your score falls into the “Good,” “Better,” or “Best” benchmark.
The AccessKeys 2.0 update reflects feedback from you, NAHAM members. Portions of the benchmarking data were re-calibrated to reflect your input to our recent survey, and the document now fits on just one page, easy to print and tape to the wall for an easy reference.
Click here to download a guide for getting started.
The NAHAM AccessKeys are a members-only benefit. To access them, renew your membership or join NAHAM today!
User's Guide Now Available!
The User's Guide includes further definitions, best practices, and implementation recommendations for each of the 22 AccessKeys. This document is designed to help Patient Access Managers implement and adopt the metrics into their management process. The User's Guide will provide them with in-depth understanding of each KPI, the calculation, the data source, the purpose and the terminology. We believe the User's Guide will be essential to implementation of the AccessKeys at the operational level. This valuable tool is available at no-cost to NAHAM members as an exclusive member benefit.
Click here to download the User's Guide. (Please note that this is a members-only benefit, and you must be signed in to the website to view and download the file).
How to Get Started
One of the main questions we heard after launching the AccessKeys was: ‘How do I get started?' Our Industry Standards Committee put together a one-pager to help.
Click here to access this useful guide on the WHAT, WHY, WHEN, WHO, WHERE and HOW of the AccessKeys.
AccessKeys® Education Now Available
NAHAM is proud to announce a new, exclusive partnership to bring together the NAHAM AccessKeys and Litmos Healthcare Division; the Revenue Cycle and Patient Access online education program. Litmos provides outcomes-based education to help patient access professionals improve operational performance across all dimensions of the revenue cycle. Through this partnership, individuals who determine how their facility performs against the AccessKeys benchmarks, can then take part in Litmos Healthcare's online learning. NAHAM members benefit from customized curriculums mapped to the AccessKeys KPIs, and the ability to track and trend monthly data compared to their education progress. Visit this page to learn more.
Click here to download the NAHAM AccessKeys introductory webinar. This webinar, presented by Industry Standards Committee Chair Paul Shorrosh and NAHAM President Yvonne Chase, provided an introduction to the AccessKeys with explanations and tips for use. The webinar is available at no cost for both members and non-members.
Click here to download the Q & A from the webinar.
Download the NAHAM AccessKeys® and User's Guide
Click here to download the AccessKeys documents. These are a members-only benefit, and you must be signed in to the website to view and download the file. The version linked above is version 2.0; we took your feedback and adjusted some of the benchmarks, while also consolidating the document to one page. We will continue to seek member feedback on the AccessKeys.
©2015 National Association of Healthcare Access Management (NAHAM). All rights reserved. No part of this document may be reproduced, distributed, or transmitted in any form whatsoever without the written permission of NAHAM. Developed by NAHAM Industry Standards Committee 2012-2015 EXCLUSIVELY FOR NAHAM MEMBERS.
Policies Regarding Usage of AccessKeys®
As a reminder, the AccessKeys hold a registered trademark and copyright and are NAHAM members-only benefit.
- Active NAHAM members (individual members or Business Partner members) may reference and/or present the AccessKeys to groups in screen presentations only (PowerPoint/webinar).
- The AccessKeys may not be distributed to non-members as hand-outs, either electronically or by physical copy.
- In order to comply with trademark and intellectual property right laws, all demonstrations must credit NAHAM.
- Participants should be directed to the NAHAM website if they wish to obtain a copy.
For Vendors using the AccessKeys in their reporting tools:
- Any firm referencing the AccessKeys in their reporting tools must be a NAHAM business partner member. Like regular members, business partner members can have access to the AccessKeys to download and use for the benefit of their clients.
- The vendor must give credit to NAHAM on their websites and in their products, using the AccessKeys and/or NAHAM logo and link to NAHAM website.