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CHAM Exam Application Information
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How To Apply


  1. Go to NAHAM's home page
  2. Go to right side of the page under "Sign in” and click "haven't joined yet”
  3. Scroll to the bottom and click "non-member”
  4. Enter your first name, last name, select your region and enter preferred username (usually email address)
  5. From there you will fill out your contact information and create a password, which will be stored to your profile in Certification Central. Please make sure this information is accurate.
  6. Hover over "Certification" and click on the link for Certification Central
  7. You will see a green button that says "Start a New Application"
  8. Fill in all necessary information and submit your application fully before the deadline

NAHAM Member


  1. Log onto the NAHAM website. If you do not remember your login credentials, contact NAHAM and we can assist you.
  2. Hover over "Certification" and click on the link for Certification Central
  3. You will see a green button that says "Start a New Application"
  4. Fill in all necessary information and submit your application fully before the deadline


IMPORTANT: if you are paying by check, or would like to pay at a later date, please select "Check Payment" and submit without payment. If your application is left "In Process" after the application deadline has passed, you will be unable to sit for the exam.

For a full overview of the process in PDF form please click here
For a webinar presentation to guide you through the process, please click here.



When submitting your application for the Certified Healthcare Access Manager (CHAM) exam, it is important to note that you may be audited. As stated in the National Association of Healthcare Access Management (NAHAM) Candidate Guide to Certification, NAHAM randomly audits 10% of our applicants for each certification period for quality assurance purposes.

For the CHAM Examination, you will be audited for the following information:

Eligibility Criteria

Examples of Acceptable Documentation


Two (2) Years Practical Experience in the Healthcare or Finance Industry

Contact information for employer

A or B

A) High school diploma or GED equivalent plus 90 contact hours earned within the past three (3) years;

B) A four year degree from an accredited institution in healthcare, business, or related field

A) Copy of High School Diploma or GED Certificate and 90 contact hours from organization (either written out of a printed copy from Education/training dept.)

B) Copy of Degree or transcript

Failure to provide this documentation by the requested date will exclude you from testing during this period and application fees will not be refunded. 

NAHAM staff will contact you following review of your documentation and prior to your testing date to confirm that you have met the eligibility requirements for the exam.

Proctor Information

All NAHAM examinations must be proctored. All proctors must work in the healthcare industry, be in a management role, and cannot directly supervise any candidates taking the examination. You will determine your testing date, time and location with your designated proctor. For additional questions about identifying a proctor, please contact us at


Having trouble finding a proctor? Search our Proctor Database to find someone in your area! Please note that this is not a comprehensive list of NAHAM proctors; these are individuals who have volunteered their information to prospective candidates. They are not required to proctor exams.

Contact your regional delegate if you are still experiencing difficulties finding a proctor in your area!


Want to Reschedule Your Exam?

In order to change your examination testing window, you must submit an Examination Date Change form to NAHAM prior to the end of the current testing window. There is a $50 fee to switch testing windows; NAHAM will contact you with payment instructions once the above form has been submitted.


Need to Retake the Exam?

If you do not pass the examination on your initial attempt, you may re-take the examination at the $50 fee in the next consecutive testing window (please reference the CHAM Exam Information Page for testing windows and deadlines). You may re-take the exam as many times as you would like, however, the $50 re-take fee only applies if you have previously paid $175 ( NAHAM Member price) or $350 (NAHAM Non-member price). 

At the end of each testing window, NAHAM will send out an email with the discount voucher code to all those that qualify. Please log-in to your dashboard on Certification Central and create a new application - you will enter the discount code during the payment portion of your application.

You may pay online with a credit card right away, or you may select "Submit without Payment" and send a check at a later date.

NAHAM Audits 10% of all its applicants for quality assurance purposes. Please reference the eligibility requirements in the Candidate Guide to Certification for additional audit information.

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