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CHAA Exam Information
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The CHAA examination addresses three different areas of expertise: Patient Access Foundations, Pre-arrival and Arrival. Candidates are required to demonstrate proficiency by answering examination questions that evaluate their knowledge of facts, concepts, and processes required to complete the tasks described in the CHAA Content Outline

The NAHAM Certification Commission released a revised Certified Healthcare Access Associate (CHAA) exam content outline in March of 2017. The revised exam content outline serves as the foundation for the CHAA examination, not only by providing framework for the elements of practice that will be tested, but also by establishing relevance and validity for the CHAA exam.  The October 2017 CHAA testing window will be the first to utilize this content outline.



Examination Preparation Materials

The CHAA Study Guide comes complimentary with the CHAA exam (located in your Certification Central dashboard).


Click here for a complete list of Certification Preparation Materials.

Please note that NAHAM does not recommend or endorse any third party certification preparation materials.  

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