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CHAA Exam Information
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The CHAA examination addresses three different areas of expertise: Patient Access Foundations, Pre-arrival and Arrival. Candidates are required to demonstrate proficiency by answering examination questions that evaluate their knowledge of facts, concepts, and processes required to complete the tasks described in the CHAA Content Outline

The NAHAM Certification Commission released a revised Certified Healthcare Access Associate (CHAA) exam content outline in March of 2017. The revised exam content outline serves as the foundation for the CHAA examination, not only by providing framework for the elements of practice that will be tested, but also by establishing relevance and validity for the CHAA exam.  The October 2017 CHAA testing window will be the first to utilize this content outline.


CHAA Examination Requirements

  • Membership: voluntary; not required for examination.
  • Practical Experience: One (1) year practical work experience in the healthcare or finance industry or successfully completed an accredited college program in healthcare. This standard can be bypassed by  completion in a  NAHAM accredited college curriculum.

  • Minimum Education: High school diploma or GED equivalent plus thirty (30) contact hours earned within the past two (2) years; or an associates/bachelor's degree from an accredited institution in healthcare, business or related field.

  • References: Information of one (1) supervisor or course instructor/advisor.


When You Can Test

Testing Window Application Deadline
January November 30
April February 28
July May 31
October August 31

**Exam windows are open all month for testing. 
Date and time is TBD between proctor and candidate. 



Examination Preparation Materials

Click here for a complete list of Certification Preparation Materials.

Please note that NAHAM does not recommend or endorse any third party certification preparation materials.  

Community Search
more Calendar

3/7/2018 » 3/9/2018
SEHAM Conference

Georgia Access Management Association (GAMA) One Day Event

4/1/2018 » 4/7/2018
Patient Access Week 2018

5/3/2018 » 5/6/2018
NAHAM 44th Annual Conference



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