Participation in these sessions is included as part of your conference registration.
Opening General Session - Laughter is the Best Medicine
Wednesday, May 25
9:00 - 10:30 am
Brad Nieder, M.D., CSP - The Healthy Humorist
Brad Nieder, M.D., CSP, is a funny doctor, keynote speaker and clean comedian who blends healthcare humor with wellness advice and an uplifting message. Audiences love his "Laughter is the Best Medicine" program, finding it entertaining and inspiring (and informative, too, as Dr. Brad explains--without being boring--how laughter really is good medicine ... for managing pain, enhancing immune system function, reducing stress and more.)
Dr. Brad is unique. (After all, how many physicians do you know who can make you laugh?) He's been described as Jerry Seinfeld or Ray Romano...with an "MD." Always a fan of standup comedy and improvisation, Brad became a founding member of the SIMPS improv troupe while attending Stanford University. During medical school at the University of Colorado, he frequently performed standup comedy throughout Denver for both live audiences ... and cadavers. He then moved on to the Medical College of Virginia for his residency. He still traverses the country, but he once again lives in Denver, a general practitioner by training who some would say is really a specialist in Healthy Humor™.
Thursday General Session: Patient Access: The Front-End of the Patient Experience
9:00 a.m. – 11:00 a.m.
Suzanne Lestina, FHFMA, CPC
Vice President, Revenue Cycle Innovation
Katherine Murphy, CHAM, FHAM
Chair, NAHAM Patient Experience Task Force
VP Sales Consulting
Kim Nicholson, MHA
COO, Clinical Program Services
Providence Health & Services
Patricia Kloehn, BS, MBA
President and CEO
HealthWide Solutions, LLC
This panel of experts will discuss the rapidly expanding importance and scope of patient access as it relates to the patient experience. This lively moderated discussion will encourage audience interaction while addressing topics such as expanding access to care, creating a concierge patient experience, the patient financial experience, and more. Additionally, the group will discuss how NAHAM has positioned itself to address these issues and work with its members to take on these responsibilities head-on, increasing the visibility and role of patient access in the patient experience.
General Session: Innovative Approaches to Improve the Patient Experience in the Hospital
Friday, May 27
11:15 - 12:45 p.m.
Jay Kaplan, M.D.
Medical Director, Studer Group
President-Elect, American College of Emergency Physicians
Dr. Kaplan is Medical Director of the Studer Group and a partner and past Service Excellence Director of CEP America. He is President-Elect of the American College of Emergency Physicians and national faculty for ACEP; he will begin his year as President of ACEP in October 2015. He is a graduate of Harvard College and Harvard Medical School and he has received many honors.In 2003 Dr. Kaplan was named ACEP’s’ Outstanding Speaker of the Year, and in 2007, Studer Group honored him with their Physician Fire Starter Award. In 2011 he was awarded the Grace Humanitarian Award by the Thomas Jefferson University Hospital Department of Emergency Medicine, and in 2014 the University of Maryland Department of Emergency Medicine honored him with an award for Outstanding Leadership in Emergency Medicine.
Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ. As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row (1996-2001). As a national speaker and facilitator, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. He engages and interacts with his audience and stresses the importance of teamwork. His approach is tactical and directed toward improved outcomes.
Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.