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CHAM 2015 Revised Contact Hour Guidelines
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CHAM 2015 Revised Contact Hour Guidelines


NAHAM Contact Hours

NAHAM certificants are required to participate in ongoing professional education to maintain their credential(s). Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep the Certified Healthcare Access Manager (CHAM) credential.

Effective July 1, 2015, NAHAM will require those participating in the CHAM Certification Maintenance Program to obtain ten (10) NAHAM-provided certification maintenance hours out of the sixty (60) total hours needed to retain CHAM certification.

These hours will be required to be reported starting in the 2017 CHAM Certification Maintenance Cycle (July 1, 2015 through May 31, 2017).

As a credentialing body, NAHAM is requiring ten (10) certification maintenance hours earned from the association in part because the knowledge and skills required for competent occupational and professional performance are provided from the association itself (presenter at Access Week, Webinars, and the NAHAM Annual Conference).

NAHAM offerings not only offer you ways to stay current within the field, but more opportunities to connect with fellow CHAMs, exchange best practice outcomes and ideas throughout the year.

Qualifying Activities

An updated list of NAHAM Approved hours is available here.  There are no changes to other activity requirements for the remaining fifty (50) hours required for CHAM maintenance.

Application Process

The online application process remains the same, with one minor variable changing; when entering your record of hours earned, there will be two options instead of one:

1.       General Professional Development Activities

2.       NAHAM Approved Contact Hours

To enter your ten (10) NAHAM Approved Contact Hours, please select the second option.


The NAHAM Audit will still take place, with 10% of the applicant pool being chosen at random. Please click here for more information on the NAHAM Audit process.

Quick Facts

1.       Do I have to claim NAHAM hours on my next certification maintenance cycle?

                  Yes, you will claim them during your next cycle in 2017.

2.       When can I start earning my hours?

  • If you are due to recertify in 2017, you may report hours from July 1, 2015 through May 31, 2017
  • If you are due to recertify in 2018, you may report hours from July 1, 2016 through May 31, 2018.

3.       Where can I get a list of activities?

                 An updated list of NAHAM Approved hours is available here

Thank you for participating in the CHAM Credential Program. If you have any questions regarding this change, please don’t hesitate to contact or 202.367.1125.

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