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NAHAM 40th Annual Education Conference & Exposition

NAHAM's 40th Annual Educational Conference & Exposition
From Admitting to Patient Access: 40 Years of Leadership

The Westin Diplomat Resort & Spa • Hollywood, Florida • May 13 – 16, 2014

NAHAM 2014 Virtual Conference

Can’t join us in Hollywood, FL? You can still attend Learning Lab sessions from NAHAM's 40th Annual Educational Conference and Exposition.  The 2014 Virtual Conference offers up to five learning lab sessions broadcasted live via webcast. Join the live sessions and listen to presenters, watch their presentations and participate by asking questions in real time.

Earn contact hours:

Each individual session is worth 1.25 contact hours. Attend all five sessions and earn 6.25 NAHAM Contact Hours.

Watching with a group?

Purchase a group registration for one or 5 sessions and each attendee will receive a contact hour for the sessions they attend. Attendees will have to submit the Additional Attendee Contact Hour Form to receive contact hours.

One virtual conference session:

Individual: $40.00 (member)/$55.00 (non-member)

Group: $100.00 (member)/$150.00 (non-member)

Bundle of all 5 virtual conference sessions:
Purchase access for all five sessions at a discount.

Individual: $180.00 (member)/$250.00 (non-member)

Group: $450.00 (member)/$700.00 (non-member)

Technical Requirements

NAHAM uses webinar software to stream the sessions live from the conference. To watch you will need an internet connection and computer speakers or a telephone. Upon purchasing, registrants will receive an email with a link to the instructions for joining the session(s); to access this information users must have Adobe Reader software.


Wednesday, May 14
1:15 p.m. – 2:30 p.m. Eastern Time 
ICD-10: Keeping Track of the Moving Target

Presenters:

John Woerly BS, MSA, RHIA, CHAM, FHAM
Senior Principal
Accenture
Carmel, IN

Learning Lab Description:

In January 2009, the U.S. Department of Health and Human Services (HHS) finalized regulations to make modifications to medical data code set standards to adopt ICD-10-CM and ICD-10-PCS (Rule: CMS-0013-F). There will be significant changes to the structure, format and number of codes available to allow for more specificity. The Impact reaches most portions of Provider’s business as well as Payors and other Health Care entities.

Relation to Access Model: Future Development Areas of Focus: Revenue Cycle|Regulatory Issues|Future Trends Experience Level: Intermediate

Individual Registration
Group Registration


Wednesday, May 14th
2:45 p.m. – 4:00 p.m. Eastern Time
Medicare Secondary Payer: Hurdles and Solutions

Presented By:

Kevin Willis
Director Medicare Operations
Claim Services Inc
Harrison, OH

Learning Lab Description:

Put in plain words the Medicare Regulations as they apply to various aspects of Medicare Secondary Payer. Examine compliance violations that plague all health care providers surrounding the completion of a Medicare Questionnaire. Streamline the Medicare registration process in order best capture all needed information while also improving upon the speed in which Medicare patients are registered. Learn to promote customer satisfaction within all patient access areas responsible for registering Medicare patients.

Relation to Access Model: Encounter
Areas of Focus: Revenue Cycle
Experience Level: Intermediate

Individual Registration
Group Registration


Thursday, May 15
11:15 a.m. – 12:30 p.m. Eastern Time
Access of the Future

Presenters:

Karen Shaffer-Platt  
Vice President Revenue Cycle/Access
UPMC
Pittsburgh, PA

Diane Zilko
Senior Director Patient Access
UPMC

Georgina Trunzo
UPMC

Learning Lab Description:

We will be discussing Access of the future. UPMC conducted a revamp of the current access models within the Hospital and Physician divisions to be ready for Access of tomorrow. The change was necessary for a more patient centric revenue cycle. We will discuss how we streamlined the point of service and contact center operations to allow for timely and appropriate access. The access model at UPMC stresses a positive patient experience. We will talk about how UPMC is changing its Point of Service (POS) model to allow for value based care and moving away from the transactional model.

Relation to Access Model: Pre-Encounter
Areas of Focus: Leadership|Process Improvement
Experience Level: Advanced

Individual Registration
Group Registration


Thursday, May 15
3:00 p.m. – 4:15 p.m. Eastern Time
Patient Access: Best Practices and Standards for Patient Authentication

Presented By:

David Batchelor
Vice Chair, Smart Alliance Health and Human Services Council and CEO, LifeMed ID

Morgan Richard
Smart Card Alliance Health and Human Services Council, XTec

John Stoy
CIO at Mid Coast Hospital

Roderick Bell
CIO, Resolute, an Innovation Center for Vanguard Health

Learning Lab Description:

Healthcare providers are facing a big identity challenge: how do they correctly identify and authenticate patients, and then correctly match patient records to procedures and care? Today, there are no standardized processes and many providers are using ineffective techniques, creating duplicate records and misidentifying patients ; even patients whose identity was correctly verified during admission can still be misidentified later in their stay. This fundamental identity problem leads to inefficient performance and quality of care and can jeopardize the safety and lives of patients. In this panel from the Smart Card Alliance Health and Human Services Council, experts and end-users will identify the challenges that healthcare providers face today, and detail standards, best practices and case studies for enrolling and authenticating patients in a hospital setting and ways to carry that correct identity through the patient's entire stay, including correctly matching record to procedure.

Relation to Access Model: Encounter
Areas of Focus: Customer Service|Future Trends|Process Improvement
Experience Level: Intermediate

Individual Registration
Group Registration


Friday, May 16
9:45 a.m. – 11:00 a.m. Eastern Time
A Succession Story: How We Built a Ladder for Rising Stars

Presenters:

Ashley Howard MSOD, BA of Spanish & Psychology
Admissions Manager
Children's Mercy Hospitals & Clinics
Kansas City, Missouri

Heather Sloan, MSOD, BA of Spanish & Psychology
Children's Mercy Hospitals & Clinics

Melissa Surlea
Children's Mercy Hospitals & Clinics

Learning Lab Description:

Learn how a four-day retreat series was successfully developed for Access Representatives seeking professional advancement. Hear from course creators on how they overcame the challenges of developing relevant course material and narrowing participants to a select, elite few: details of each day of the retreat series will be outlined. Seminar attendees will experience how this series enhanced valuable communication between management and staff regarding future professional opportunities.

Relation to Access Model: Future Development
Areas of Focus: Managing Employees|Leadership|Developing Career Ladders
Experience Level: Intermediate

Individual Registration
Group Registration


Bundle Package

Purchase access for all five sessions at a discount.

Individual: $180.00 (member)/$250.00 (non-member)

Group: $450.00 (member)/$700.00 (non-member)

 


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