NAHAM Guide to Up-front Collections

The NAHAM Guide to Up-Front Collections is a compilation of findings and resources gathered from both the NAHAM Up-Front Collections Collaborative, a comprehensive, year-long study that documented the collections efforts of a diverse group of hospitals from across the country, and the input of over 50 members actively engaged in Up-Front Collections. These valuable materials have been compiled onto an easy-to-use CD-ROM and outline a flexible, do-it-yourself approach to developing, improving and maintaining cash collections procedures in Patient Access. This CD is sure to be an indispensable tool for your department.

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Members $149.95     Non-members $199.95      Order products by mail

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Position Description CD ROM

The nature of jobs and work in our organizations is changing. Access Managers must be able to make rapid transitions from traditional structures to newer organizational concepts, and this requires broader perspectives and more shared information than in the past. In an effort to assist you in this transition process, NAHAM is pleased to provide this interactive tool that will give you access to the structures and actual position descriptions that are being used at many facilities today.

The position descriptions have been organized into fifteen different categories, and all samples have been converted to PDF files that can be viewed, downloaded, and customized for effective use at your facility. As this collection is full of excellent sample documents contributed and used by our members nationwide, we are confident it will be an outstanding tool for improvement and consistency for your organization.

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Members $50       Non-members $75       Order products by mail

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NAHAM Forms Guide CD ROM

This interactive CD contains nearly 75 sample patient access documents used and contributed by our members at various hospitals across the country.  All samples have been converted to PDF files and can be viewed, downloaded, and customized for effective use at your facility. 

This compilation of documents is organized into six categories - Admissions, Financial Counseling and Screening, Human Resources, Insurance, Pre-Admissions, and Miscellaneous – and may be searched by category or alphabetically by title.  Sample documents include templates, forms, letters, policies and procedures, references and much, much more!

See a short preview of the NAHAM Forms Guide!

Order your copy via our secure online form today!

Members $35    Non-Members $50       Order products by mail 

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Healthcare Access Training Manual

NAHAM's Healthcare Access Training Manual is a useful tool can help you orient new employees. Use it to identify and develop your staff’s core competencies and bring them quickly up to speed on registration and admissions; federal regulations; healthcare finance (billing, budget, etc.); JCAHO, AHA, and accrediting organizations; medical staffing issues; and many other topics relevant to patient access services. 

Order your copy of the Healthcare Access Training Manual.   

Members $50      Non-Members $75       Order products by mail

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CHAM Study Guide

This optional study guide can aid you in your preparation for the Certified Healthcare Access Manager Examination.

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