Celebrating Patient Access – The Face of the Patient Experience
In the face of our quickly changing healthcare environment, there is one constant: the Patient Access department. The first interaction patients have often begins with the Access department, which makes it so necessary to have a friendly face to connect with.
"We look for positive representatives with a friendly demeanor when hiring. Our access team has goals centered on the Exceptional Patient Experience”, says Access Manager ___________. "It has been proven that skills can be trained, but kindness and warmth must be present for the first impression. Our job is to ease their concerns in a caring and efficient manner."
Patients sometimes feel apprehensive and need support. "When people aren't feeling well we need to be fast, accurate and, friendly," Access Staff member, _____________, noted. "If we don't do our job right, the problems reverberate throughout the hospital.”
In an average day, the Access Department handles a variety of requests from many persons including physicians, nurses and patients. Access staff schedule and arrive admissions and help coordinate patient transfers. The Access Department staff must also be familiar with the procedures of various insurance companies. Many Access departments are also responsible to provide financial counseling and point of service cash collections.
Last year (your hospital's name) admitted ________ patients, with an average length of stay of ____days.
As we approach National Patient Access Week we acknowledge our special goodwill ambassadors in the Access Department for setting the standard of care that all our hospital staff aspires to achieve. The following events have been planned during National Patient Access Week:
April 3 – 9, 2016
(Enter your planned schedule of events here)
Contact your Marketing/Community Relations Director after sending them the memo. Schedule a meeting to discuss promoting National Healthcare Access Personnel Week in your employee newsletter. At this time, show the Director the sample article. The Director can also advise you about whether photographs can be included with the story.