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Conference Keynotes & General Sessions
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General Sessions

Participation in these sessions is included as part of your conference registration. 

Opening General Session: Jake Poore
Wednesday, May 14
9:00 a.m. – 10:30 a.m.

Jake Poore spends most of his time in the trenches of healthcare institutions. You may find him shadowing a physician in the emergency department, learning of the needs of the sterile processing department, or delivering food with the food service team. For the past 11 years, Jake and his team at Integrated Loyalty Systems, Inc. have helped many healthcare organizations, including University of Chicago Hospitals, UPHS-Penn Medicine, Ochsner Health System (New Orleans), MedStar Visiting Nurses (MD, DC, VA), and National Rehabilitation Hospital (DC) make successful cultural transformations. In addition, ILS has contributed to creating patient-centric blueprints for organizations like the University of Colorado Hospitals, Jersey Shore University Medical Center, and BJC Healthcare’s Progress West Hospital.

Thursday General Session: The Joint Commission Resources

Thursday, May 15
9:00 a.m. – 11:00 a.m.


The Joint Commission Resources will present on the history of the organization, the survey process for both The Joint Commission and CMS, and patient access services’ role in the successful completion of the surveys. You will also learn about the new NAHAM Joint Commission Survey Toolkit and the CMS Survey Toolkit and how they can benefit you and your facility.

Closing General Session: Navigating Your Course in Leadership
Friday, May 16
11:15 a.m. – 12:45 p.m.

This special general session brings together NAHAM’s experienced leaders—both of the association and at their facilities—to present on leadership and what it means in the field of patient access. From conceptual applications to hard data to case studies of leadership growth implementation at facilities, this presentation will touch on a wide variety of practical leadership tools.


Jeff Brossard, CHAM
Patient Access Director
Mercy Hospital – Springfield
Springfield, MO
NAHAM Immediate Past President

Elizabeth Reason, CHAM
Director Patient Access/Pre Services
Cleveland County HealthCare System
Shelby, NC
NAHAM Certification Commission Chair

Brenda Sauer, CHAM
New York Presbyterian Hospital
New York, NY
NAHAM President

Lisa Woods, MS, CHAM
Manager of Access Operations
WellSpan Health
York, PA







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