Participation in these sessions is included as part of your conference registration.
Opening General Session: Jake Poore
Wednesday, May 14
9:00 a.m. – 10:30 a.m.
Poore spends most of his time in the trenches of healthcare institutions. You
may find him shadowing a physician in the emergency department, learning of the
needs of the sterile processing department, or delivering food with the food
service team. For the past 11 years, Jake and his team at Integrated Loyalty
Systems, Inc. have helped many healthcare organizations, including University
of Chicago Hospitals, UPHS-Penn Medicine, Ochsner Health System (New Orleans),
MedStar Visiting Nurses (MD, DC, VA), and National Rehabilitation Hospital (DC)
make successful cultural transformations. In addition, ILS has contributed to
creating patient-centric blueprints for organizations like the University of
Colorado Hospitals, Jersey Shore University Medical Center, and BJC Healthcare’s
Progress West Hospital.
Thursday General Session: The Joint Commission
9:00 a.m. – 11:00 a.m.
Joint Commission Resources will present on the history of the organization, the
survey process for both The Joint Commission and CMS, and patient access
services’ role in the successful completion of the surveys. You will also learn
about the new NAHAM Joint Commission Survey Toolkit and the CMS Survey Toolkit
and how they can benefit you and your facility.
General Session: Navigating Your Course in Leadership
Friday, May 16
a.m. – 12:45 p.m.
general session brings together NAHAM’s experienced leaders—both of the
association and at their facilities—to present on leadership and what it means
in the field of patient access. From conceptual applications to hard data to
case studies of leadership growth implementation at facilities, this
presentation will touch on a wide variety of practical leadership tools.
Jeff Brossard, CHAMPatient Access DirectorMercy Hospital – SpringfieldSpringfield, MONAHAM Immediate Past President
Elizabeth Reason, CHAMDirector Patient Access/Pre ServicesCleveland County HealthCare SystemShelby, NCNAHAM Certification Commission Chair
Brenda Sauer, CHAM
DirectorNew York Presbyterian HospitalNew York, NYNAHAM President
Lisa Woods, MS, CHAMManager of Access OperationsWellSpan Health