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Conference Keynotes & General Sessions
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General Sessions

Participation in these sessions is included as part of your conference registration. 

Opening General Session: Patient Access Benchmarking and the Journey to a Collections Culture

Monday, April 20
9:00 a.m. – 10:30 a.m.

Learn more about the role of patient access in the revenue cycle with our two dynamic speakers. Paul Shorrosh, Chair of the NAHAM Industry Standards Committee, will share new benchmarking data as it relates to patient access and the recently-released Access Keys with a focus on implementing a pre-service collections culture.  Paul will be joined by HFMA President and CEO Joe Fifer, who will discuss how patient financial counseling in Patient Access is a critical component of a collections culture, one that contributes to the success of the revenue cycle and the patient experience. 

 
Paul Shorrosh, CHAM     
Founder, CEO                    
AccuReg Patient Access Solutions
             
Joseph J. Fifer, FHFMA, CPA
President & CEO
Healthcare Financial Management Association 
 
 

Tuesday General Session: Optimizing the Front-End of the Patient Experience 

Tuesday, April 21
9:00 a.m. – 11:00 a.m.

 Panelists:   Facilitator: 

    

Jamie Verkamp
Chief Speaking Officer
(e)Merge

Catherine Gorman-Klug
Director, Quality Service Line
Nuance Communication
  Mark Thorsby
  Vice President of Consulting Services
  SmithBucklin

 

Join us for an interactive session focused on the role of patient access within the overall Patient Experience. This facilitated session will discuss the difference between patient engagement and patient education, as well as focus on the Patient Experience’s ties to reimbursement and regulatory requirements; essentially, how it affects your bottom line. Attendees will also learn of NAHAM’s focus on patient access professionals embracing the responsibility of being the front-end of not just the revenue cycle, but also the Patient Experience. Bring your questions and be prepared for a lively, engaging session!

Closing General Session: Leadership's Calling

Wednesday, April 22
11:15 a.m. – 12:45 p.m.

Henry Givray
President and CEO of SmithBucklin Corporation

According to Henry Givray, leadership is the most powerful human force that is accessible to anyone regardless of position or title and in virtually all contexts of professional and personal life. But what is leadership? We know when we see it. We can measure its impact. And we can feel how it inspires us. But the concept of leadership is elusive, and no simple formulas or prescriptions exist on how to become a true leader. There are, however, principles and guidelines, and these can be learned and applied only through a process of personal, active engagement and self-discovery. Henry’s presentation is designed to help others identify opportunities to grow as leaders, while also building their commitment to continuous learning in this area. During the session, he will share essential foundational principles and concepts around leadership, introduce a working framework to help attendees better understand and measure leadership capacity and performance, and offer practical ideas and tools for everyday use.

Henry Givray is President & CEO of SmithBucklin Corporation, the association management and services company more organizations turn to than any other. Henry is a dedicated, ongoing student of leadership, committed to speaking and writing as a way to teach and give back. His insights and ideas on leadership have been prominently featured in business books and top national news media. Henry has been invited to speak at numerous association conferences, corporate meetings and educational forums that were attended by diverse audiences. Recognizing that growing leaders from within is essential for any organization to remain vital, value-creating and sustainable, Henry established and facilitates two intensive, high-impact leadership learning programs. The SmithBucklin Leadership Learning Forum is a 10-month program for top-performing employees at various levels within the company. The SmithBucklin Leadership Institute is a six-month experience for board members of SmithBucklin client associations. Both expose a small group of students to leadership concepts, principles and guidelines in order to provoke, stimulate and inspire learning, self-discovery and personal growth. Henry holds an M.B.A. from the University of Chicago and both a B.S. and M.E. in operations research from Cornell University.

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