Contact Us   |   Sign In   |   Join NAHAM

Welcome to our Online Community!

The National Association of Healthcare Access Management promotes best practices, standards, and subject matter expertise; provides an array of networking, education, and certification opportunities; and enables our members to influence and promote high quality delivery of Patient Access Services.

Welcome to our online community; we're glad you're here!

NAHAM AccessKeys® 2.0 Now Available!

NAHAM is excited to announce the unveiling of a project more than two years in the making. Click here to download the NAHAM AccessKeys®

AccessKeys® are available to members only! Renew your membership or join NAHAM today! 

Deconstructing the FCC's Declatory Ruling on TCPA Regulations - What it Means for Healthcare Providers

The Federal Communications Commission (FCC) recently clarified the exemption from prior express consent for “healthcare-related messages” made by HIPAA covered organizations and affiliates under the Telephone Consumer Protection Act (TCPA) regulations. NAHAM has looked at the FCC ruling and developed guidance for its members.

Members are encouraged to read and respond to the blog to establish a dialogue on the FCC’s clarity and any outstanding questions regarding common call practices, particularly by Patient Access.  

  • Members may find a NAHAM Checklist here to get an initial sense of whether current practices fall within the TCPA exemptions as clarified by the FCC.
  • Members looking for a more thorough analysis may find NAHAM’s “Deconstructing the FCC’s Declaratory Ruling on TCPA Regulations – What it Means for Healthcare Providers” here.
  • The FCC’s Declaratory Ruling and Order In the Matter of Implementing the Telephone Consumer Protection Act of 1991 may be found here.


  • Join NAHAM today for the prorated price of $97.50! 
  • NAHAM is seeking inspiring presenters to share the latest trends, topics, and best practices with our 2016 conference attendees. Submit your proposal for the NAHAM 2016 Conference today!
  • NAHAM AccessKeys® User’s Guide now available! Download it now for in-depth explanations of each KPI, the calculation, the data source, the purpose and the terminology.
  • NAHAM thanks our Business Partner Members for their continued support. View the list of Business Partners and visit their websites.
  • Would you like to present a NAHAM Webinar? Click here to submit a webinar proposal. 
  • You can provide NAHAM contact hours at your local events and through other educational events! Click here for more information.  
  • NAHAM 41st Annual Educational Conference & Exposition recordings are now available for purchase as on-demand webinars! Download the recordings today and catch up on what you may have missed.

Sign In

Forgot your password?

Haven't joined yet?

Upcoming Events


© National Association of Healthcare Access Management : 2025 M Street NW, Suite 800 : Washington, DC 20036 : (202) 367-1125 :