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Schedule of Events
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Schedule of Events

Note: Schedule is tentative, and is subject to change.


Tuesday, April 25

 12:00 pm - 2:30 pm NAHAM University

12:00 - 2:30 pm 

2:45 pm - 5:00 pm

Pre-Conference Symposia

  • NAHAM University
  • Point of Service Collections
  • The Invitation of Leadership: Paying it Forward
5:30 pm - 6:30 pm NAHAM First Time, New Member & President's Reception


Wednesday, April 26

 6:30 am Wake-Up Walk
7:30 am - 8:30 am NAHAM Membership Meeting
8:45 am - 10:15 am Opening General Session: Transforming Lives: The Heart and Soul of Healthcare
10:30 am - 11:45 am

Learning Lab Series 1

  • A New Blueprint for a Front-End Revenue Cycle Model
  • Professional Pathway and Advancement Opportunities for Patient Access Services
  • Taking it to the Street: Emerging Practices for Hospitals to Engage Patients in the Field and on the Phone
  • Transgender: A New Awareness of Gender Identity within Healthcare Registration
12:00 pm - 1:15 pm

Industry-Sponsored Symposia LUNCH PROVIDED

  • AccuReg and the AccessKeys: Proving the Financial Value of Patient Access to your CFO (AccuReg)
  • Work-From-Home in Patient Access: How to Make it Work (Vyne Medical)
1:15 pm - 2:00 pm NAHAM Committee Open Houses  
2:00 pm - 3:15 pm

Learning Lab Series 2

  • Customer Service to Patient Experience: The Cultural Shift
  • What's Your Story? A guideline of the "stories" of the Revenue Cycle activities from a Single Billing Office
  • Targeted Coaching to Improve Patient Experience and Increase Agent Engagement
  • Using NAHAM AccessKeys and Benchmarking to Reduce Costs
3:30 pm - 5:00 pm Software Users' Groups
5:00 pm - 6:15 pm Stress-Free Zone SPONSORED BY EXPERIAN HEALTH
6:15 pm - 8:30 pm Welcome Reception and Poster Viewing


Thursday, April 27

General Session and Awards Presentation
 6:30 am Wake-Up Walk
7:30 am - 8:45 am

Industry-Sponsored Symposia BREAKFAST PROVIDED

  • Putting Order back into Orders (Experian Health)
  • Adopting Patient-Centric Strategies to Improve Your Revenue Cycle (nThrive)
9:00 am-11:00 am

General Session: A Comprehensive Approach to Transforming the Patient Experience

Awards Presentation

11:15 am - 12:30 pm

Learning Lab Series 3

  • Branding the Patient Experience in the Emergency Room
  • Financial Clearance Redefined
  • Redesigning the Patient Experience: A Consumer-Centric Multi-Digital Model
  • Patient Connect University: Helping Connect the Pieces to Provide Better Customer Service for Your Community
12:30 pm - 2:30 pm Lunch and Poster Viewing in Access Solutions Showcase
2:30 pm - 3:45 pm

Learning Labs Series 4

  • The Art of Accommodation: Creating an Outstanding Customer Service Experience
  • Empowering Patients to Take an Active Role in their Financial Outcomes: Unitypoint Health Case Study
  • Promoting Value Through Transparency
  • There is No They: Mastering the Changing Culture of Healthcare
3:45 pm - 5:00 pm NAHAM Regional Meetings
5:00 pm - 7:00 pm Social Event at Gilley's Dallas SPONSORED BY VYNE MEDICAL


Friday, April 28

6:30 am Wake-Up Walk
7:30 am - 9;30 am Breakfast and Prize Drawings in Access Solutions Showcase
9;45 am - 11:00 am

Learning Labs Series 5 "BEST OF" SERIES

  • Financial Clearance Redefined
  • Promoting Value Through Transparency
  • Transgender: A New Awareness of Gender Identity within Healthcare Registration
  • Using NAHAM AccessKeys and Benchmarking to Reduce Costs
11:15 am - 12:45 pm Closing General Session: Great Leaders Help Others Act on Their Best Intentions

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