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Why Front-End RCM Matters to the Patient Experience

Learn Strategies Leading Organizations Use

Sponsored by: SCI Solutions 


Wednesday, June 21
2:00 pm Eastern 


When it comes to Revenue Cycle Management (RCM), healthcare organizations traditionally focus on the middle and end of the cycle; however, this approach doesn’t reduce denials and underpayments or ensure a satisfactory patient experience. Learn a better way in this 30-minute session from HFMA and NAHAM Fellow, Carmen Voelz, and SCI Solutions as they highlight how savvy hospitals and health systems retool the revenue cycle to optimize the front end – where critical communication with patients begins

Join us to learn how you can:

  • Proactively engage with patients to confirm conditions of payment prior to service
  • Increase downstream cash flow while decreasing rework and cost to collect
  • Build front-end revenue cycle management processes directly into the patient access experience
  • Improve the patient experience with faster service and fewer financial surprises

Presented by:  
Carmen Voelz, CHFP, CHAM
Chairman, HFMA Tennessee Chapter & Partner, Accordias Healthcare Services, LLC


Register Today!


Optimizing Self-Pay Account Resolution

Thursday, July 6

1:00pm Eastern


Effectively structuring financial counseling teams and processes can dramatically impact your bottom line. Novant Health allocates responsibilities of financial counseling across the system while utilizing propensity-to-pay scoring and autodialing technology to increase efficiencies. This structure also assists with 501r compliance.


Presented by: 

Danielle Andujar, CHAM
Assistant Director, Patient Access
Novant Health


Danielle Andujar oversees the patient access, financial counseling, and cashiering functions at six acute care facilities and two outpatient rehab sites for Novant Health’s Greater Charlotte and Coastal Markets. She has been with Novant Health for 7 years. Prior to that, she worked for HCA in Florida as a patient access manager and management consultant. She holds a Bachelors of Health Services Administration from the University of Central Florida and an MBA from Columbia Southern University. 


This webinar will provide one (1) NAHAM-approved contact hour. It is $25 for non-members and free for members. 


Register Today!


*NAHAM membership is not required to view webinars, but you must be logged into the NAHAM website to access the online store. 

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8/27/2017 » 8/30/2017
CAHAM's 49th Annual Educational Conference & Exhibition



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