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NAHAM First Timer's Webinar

Join NAHAM Immediate Past President Yvonne Chase, MBA, CHAM, FHAM and Membership Committee Chair Paula Lilley, CHAM to learn more about the NAHAM Annual Conference, what to expect, and tips and tricks for networking. 


Tuesday, April 24, 2018

2:00 - 3:00 pm ET 


This short webinar will help you make the most of your time at the NAHAM Conference, and will include:


• An overview of the conference schedule

• Tips for effective networking

• Information about NAHAM membership

• An opportunity to ask questions


Receive one (1) contact hour. 

Sponsored Webinar: RWJBarnabas Health Delivers Positive Patient Experiences with Streamlined Access Across Services and Campuses


Please join us for this information-packed, 30-minute discussion to learn how your organization can map out a strategy to centralize and optimize your patient access workflows, plus practical ways to overcome the challenges. 




Sponsored by: SCI Solutions

Wednesday, April 25, 2018

1:30 - 2:00 pm ET 


As health systems across the country continue to merge and expand – like RWJBarnabas Health in New Jersey – the ability to standardize and centralize the patient scheduling and access function becomes increasingly important. To create an easy and convenient patient experience, RWJBarnabas Health launched an initiative to streamline access to hospital and physician services, efficiently manage medical referrals and automate insurance authorizations across all hospital campuses. 
In this session, Danielle Pieloch, Corporate Administrative Director for Access Management, will discuss how RWJBarnabas Health transitioned from multiple decentralized call centers to a single integrated platform with a centralized call center to deliver these critical benefits:


  • Standardized Scheduling Workflows: A common registration and scheduling process across departments and appointment types increases productivity, reduces costs and facilitates prompt payment.
  • Optimized Resource Utilization: Seeing more patients with fewer open time slots increases revenue.
  • The Ideal Patient Experience: Faster response times, shorter hold times, and improved satisfaction across departments and providers improves patient and provider loyalty.


Receive 0.5 contact hours. 


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