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Maintaining Your CHAA Certification

Your CHAA Certification Maintenance Headquarters 

If your CHAA expired on April 30, 2016, you can participate in the NAHAM Retroactive Maintenance Program.

How to Renew:
1. Log-in on the NAHAM website with your unique UserID and Password (if you do not know it please contact NAHAM directly and do NOT create another profile).
2. Head to your dashboard by clicking "Certification" then "Certification Central."
3. Once re-directed to your dashboard, click “Enter Credits.” 

4. After you enter your 30 CEU's the option to renew becomes available. 
5. Fill out one-page renewal application and submit $25 payment

Requirements for CHAA Certification Maintenance
• Minimum of thirty (30) hours of professional development/continuing education activities.
• Worked 1,500 hours in those two (2) years in a position relevant to patient access services.
• Payment of $25 renewal fee - Associate Members will recertify free of charge
• All contact hours and application for renewal are input online in your Certification Central dashboard. Please contact NAHAM if you do not have your UserID/Passcode.

To view a full overview of the process in PDF form, please click here.
To view the complete Webinar on the process, please click


PLEASE NOTE: All CHAA's recertify in the month of April, despite the month you earned your credential.  

Frequently Asked Questions:

How long am I certified for?
All certification cycles are two years. Those who participate in the certification maintenance program in April 2014 will have a CHAA credential "good through" date of April 30, 2016 (cycle for CEU hours ends March 31, 2016).

When am I due to recertify?
You may check the status of your certification at any time by logging into your Certification Central dashboard. Once logged in, please click "Certification" and then "Certification Central" and you will be redirected to your dashboard. 

When can I submit my application?
Certification maintenance applications for the upcoming cycle are accepted between April 1-30, 2016 and payments are accepted via mail no later than April 30th (postmark date).   

How do I submit my hours/payment?
All CEU's are submitted online; you may log hours at any time in your Certification Central dashboard. Please note: you can only submit your application and payment online during the month of April via your dashboard with a credit card, e-check, or choose "Submit without Payment" to mail us a check payment. 

What happens if I miss the application deadline?
Those who do not submit certification maintenance materials by April 30th must participate in the Retroactive Maintenance Program if they wish to retain their credential.

What's the timeframe for hours I can submit?
Professional development/education activity hours to be reported (30) must have been earned between April 1, 2014 and March 31, 2016.

Do I need to keep any of my materials after I submit them online?
Yes, 10% percent of submitted applications will be pulled for audit. Those selected for an audit must submit evidence of the continuing education hours claimed.


Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep a certification credential like the CHAA. NAHAM requires those holding the CHAA credential to participate in the Certification Maintenance Program in order to retain their certification.

As a credentialing body, NAHAM requires certification maintenance in part because the knowledge and skills required for competent occupational and professional performance change over time. Additionally, because the certification maintenance process encourages certificants to remain current in their field, it increases confidence among the public, employers, and other stakeholders.

NAHAM makes a reasonable attempt to notify certificants of their certification maintenance responsibilities through the Connections Newsletter, via broadcast email and through the Certification Central resource; however, it is ultimately the certified individual’s responsibility to know when they need to renew their certification as well as all of the processes, fees, and policies associated with successful certification maintenance.

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